Edge Case Management

Handling exceptions is crucial for maintaining a smooth and reliable payment process. This section covers the management of edge cases that may occur with payment links.

Underpayment

If a payer sends an amount that is less than the requested total, the transaction will be flagged as underpaid. In this case, the payment link status is updated to underpaid.

Fipto Refund Policy

Fipto will refund all underpaid transactions to the payer. The payer may need to contact Fipto to ensure that the funds are refunded to a proper address especially in the case the funds have been sent from an exchange account. Up to 10 EUR refund fees will be deducted from the refund amount (depending on the network used).

What can you do?

In this case, we recommend to allow your counterparty to generate a new payment link to successfully process the transaction.

Overpayment

This might happen when a payer sends an amount higher than the requested total. The payment link status will still be completed as nothing has to be done on your side.

Fipto Refund Policy

Fipto will refund the excess amount of the payment. The payer may need to contact Fipto to ensure that the funds are refunded to a proper address especially in the case the funds have been sent from an exchange account. Up to 10 EUR refund fees will be deducted from the refund amount (depending on the network used).

What should you do?

There is nothing to be done on your side in this case. Your EUR account will be credited based on the amount that you requested when creating the payment link.

Expired

The payment link will be updated to expired in 3 different situations:

1. The payment link has reached its expiration date without any payment from your counterparty.
2. The counterparty validated a quote but did not send any funds. After the 15 minutes quote lock, the status is updated to expired.
3. The counterparty validated a quote but sent the funds after the end of the 15 minutes quote lock.

Fipto Refund Policy

In the third case described above, the payer will be refunded in full (up to 10 EUR refund fees will be deducted from the refund amount to cover gas fees on the network).

What can you do?

In this case, we recommend to allow your counterparty to generate a new payment link to successfully process the transaction.